Frequently Asked Questions

We know that buying the right product can sometimes raise questions — that’s why we’ve put together this FAQ to help you shop with confidence.
Here, you’ll find answers to the most common questions our customers ask about Getsup Inc. products, from product details to shipping and support.

Still curious or have something unique in mind? We’d love to hear from you! Just drop us a line at info@getsupinc.com , and our team will get back to you promptly.

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  • Pre Sale Questions
  • Electric Pallet + Stacker Questions

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Pre Sale Questions

Ans: We supply a wide range of industrial and building materials, including racking, forklifts, electric pallet jacks, workbenches, storage solutions, decking, roofing supplies, and fasteners. Our products are designed for both commercial and industrial use.

Ans: Yes! Most of our products are built for industrial environments, warehouses, and construction sites. Always follow safety guidelines when using equipment in commercial settings.
Ans: Each product page includes detailed Description, Specifications, Features, Shipping, and Warranty information to help you make an informed choice. If you need extra guidance or have specific requirements, our team is happy to assist — just email us at info@getsupinc.com
Ans: Depending on the product size and weight, we ship via LTL freight or standard parcel carriers. Large items, like racks or palletized equipment, are shipped on pallets. Tracking information is provided for every order.
Ans: Yes. If you are unsatisfied with your purchase, contact info@getsupinc.com within 30 days to arrange a return or exchange. Some restrictions may apply depending on product type.
Ans: Yes. All Getsup Inc products include a limited warranty covering manufacturing defects. Warranty details are included with each product and can also be provided on request.
Ans: Absolutely. All our products meet the relevant North American safety and shipping standards. This ensures smooth delivery and safe usage.
Ans: Our friendly team is ready to help with product questions, shipping inquiries, or technical support. Email us anytime at info@getsupinc.com

Electric Pallet + Stacker Questions

Ans: Our customers consistently praise two of our electric pallet trucks for being compact, easy to maneuver, and reliable in tight warehouse and logistics environments:
  • (Compact Lithium-Ion Walkie) 3300 lb Electric Pallet Truck: Users love how this model navigates narrow aisles and crowded spaces while handling daily loads with ease. Many reviews highlight its smooth controls and dependable performance, making it a go‑to choice for busy warehouses.
  • (Compact & Powerful) 3300 lb Electric Pallet Truck): This version gets high marks from users for its responsive steering and ergonomic design, helping operators work longer with less fatigue. Customers also note that it maintains excellent performance even in high‑traffic operations.
Both models offer the compact size and agile handling that warehouse teams value most for efficient material movement.

👉 You can learn more here:
Ans: For challenging warehouse environments and extended workdays, customers consistently recommend these two heavy‑duty electric pallet trucks for their strength, reliability, and endurance:
  • 3300 lb Electric Pallet Truck (Heavy‑Duty Model): Users report that this model delivers solid performance throughout long shifts thanks to its powerful motor and sturdy build. Many reviews highlight its consistent lifting power and battery life, even under frequent use, making it a dependable choice for daily heavy workloads.
  • 4400 lb Electric Pallet Truck: Our higher‑capacity model stands out among customers handling larger, heavier loads. Operators frequently praise its extra power and stability, which makes it ideal for heavier pallets and intense usage. Its robust design and efficient battery performance make it a top pick for long shifts in fast‑paced warehouse settings.
Both options are favored for their durability and comfort during extended use, helping teams stay productive with less fatigue.

👉 Learn more here:
Ans: Warehouse professionals consistently recommend our electric stackers for their lifting precision, efficiency, and comfort during busy shifts. Customers especially praise these two models:
  • Full Electric Stacker (3 different varities of height) 3300 lb : This model is a customer favorite because it comes in three lift‑height options, allowing you to match the stacker to your specific workflow:
    1. 98inch Lower lift heights — ideal for loading and unloading pallets at dock level.
    2. 118inch Medium lift heights — perfect for general warehouse stacking.
    3. Higher lift heights — best for reaching tall rack shelves.

    Reviewers appreciate its smooth lift control, strong stability, and reduced operator fatigue across all heights, making it versatile for a wide range of warehouse tasks.

  • Counter Balanced Full Electric Stacker - 3300lb:
    • This version also receives excellent reviews for its ergonomic design and durable performance. Customers like its solid build, intuitive controls, and reliable operation day after day — perfect for repetitive lifting and stacking in high‑traffic facilities.
Both stackers are excellent picks for specialists who want efficiency, safety, and comfort during long shifts.

👉 Learn more here:
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